Till now it was seen that call centers were meant only for consumers to know about the goods and services they are using. But, now there will also be call centers for MPs who make laws for the country. Where they will be able to get all kinds of information related to their parliamentary constituency.
According to an India Times report, this initiative has been taken by Lok Sabha Speaker Om Birla, who believes that the information received from this call center will improve the efficiency of MPs managing their constituencies as well as their parliamentary responsibilities. <! –
In the name of Information and Communication Center, this call center will be available for the help of MPs 24 hours and seven days. This call center will help MPs on all aspects, be it administrative or functional.
A senior officer of the Lok Sabha Secretariat said on Friday that the call center was started as a pilot project last month. Room number 13 has been allotted in the Annex of Parliament House to operate this call center and at least three officers have been deployed for its operation.
In a letter written by Abha Singh Yaduvanshi, Joint Secretary, Member Services Branch, it is explained that apart from the chief coordinator and some coordinators, the call center also has a temporary nodal officer.
According to the officials associated with the call center, so far only a few simple questions have been asked by the MPs. He said that during the last two weeks of the winter session, he only received calls to ask about travel bills, special health check-up camps and research papers on various topics for discussion.
During an informal talk last week, the Lok Sabha Speaker said that such research letters and other facilities are helpful for MPs as MPs have very tight schedules in their constituencies and limited time to prepare their arguments. Was
He said that people of one constituency have high expectations from an MP. They have to participate in ceremonies, social events and political meetings and at the same time MPs have to raise the issues of constituencies and national interest in the House. Therefore, such research letters and lecture series by experts help MPs a lot.